aculifurniture.Com Returns Policy
You can initiate a return for most new and unopened items within 7 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our address within 7 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping costs.
If you initiate a return after 7 days, aculifurniture.com may issue a partial refund depending on elapsed time and condition of merchandise.
Return Policy Rules and Exceptions
Any item specifically marked as Non-Returnable on the product page or Customised items will not be accepted for returns.
Products Returned After 7 Days
Because products decrease in value over time, we offer partial refunds for items returned more than 7 days after delivery. In addition, we may reduce the refund further based on the condition of the merchandise. We also deduct the return shipping charges from your refund, as described in the Returns Policy.
Defective Product and Returns Due to Our Error
Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue you a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.
Exchanges and Replacements
At this time, we are unable to process exchanges or replacements for orders. If you wish to make an exchange or need a replacement, you must return the original item back to us and place a new order for a replacement item. For assistance, please click here to contact us.
Oversized-Item Return Policy Overview
As indicated in our Standard Return Policy, you may also initiate a return for most new and unopened oversized items within 7 days of delivery and receive a full refund when returned in new and unused condition with all original materials included with the shipment.
You are responsible to pay the return shipping fee when you return an item for any of the following reasons:
- You refuse a delivery without inspection
- You miss a delivery appointment
- You return a non-defective or undamaged product
- All returned oversized items are fully inspected upon their arrival back at our warehouse.
We will give only a partial refund of the purchase price of the returned item is not in its new, original and unopened condition. The amount of the partial refund depends on the condition of the item as determined by our sole discretion and shipping costs.
Additionally, we reserve the right to deduct the actual return shipping fee, which generally dependent on size and weight of item, if the item is not in its original condition upon arrival back at our warehouse.
Damaged and Defective Returns
If the return is a result of damage or defect, we will refund the full cost of the merchandise.
In the event that any of these occur, all details of the damage or defect need to be clearly noted on all copies of the Invoice and Delivery Receipt upon your inspection during your delivery in order for us to assist you with a return or replacement. In addition, we must to be notified within 24 hours.
DO NOT SIGN the Bill of Lading until you have inspected the item. Also, please do NOT wait to inspect the item (e.g. you are storing your furniture or you are waiting on completion of a home improvement project).
By signing for your delivery without noting the problem with your shipment on the delivery paperwork, you affirm your item was delivered to you with no damage or defect.
For delivery services requiring a signature:
All damage and defects must to be noted on all copies of the delivery receipt and/or a Bill of Lading and reported to Aculi Bloom Customer Care within 24 hours.
If the item is severely damaged, note the Bill of Lading “Refused Due to Damage”.
Please make sure you thoroughly inspect your item while the carrier is still at your home. Any damages/defects MUST BE NOTED upon signing for the delivery.
*For delivery services that do not require a signature, please inspect the item right away for any damages. If damage is found, please contact Aculi Bloom within 24 hours of delivery.
Damage or Defects found after Delivery and Inspection
If your shipment looks fine at delivery, but you notice damage or a defect after the carrier leaves, immediately contact aculifurniture.com to report the situation.
How it was received (left at front door, signed for), and description of the damage
Please do the following:
- Take several pictures showing the affected area(s).
- DO NOT discard any of the shipping box or packing materials.
- DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
- DO NOT ship the item back to aculifurniture.com without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.